The 2 MOST IMPORTANT Tips to Get the Most Out Of The MVAH App!

May 18th, 2017 by mendon

The MVAH app is super easy to download from either the App Store or the Google Play Store (see below for links).  Be sure to follow these two tips make sure you can access all the great features we have to offer!

Sign up with the email address you have on file with us.

This will ensure that your pet’s health and vaccine information show up in your app, and your information stays current. It’s also the only way we’ll be able to access your account to add your loyalty stamps.  If you aren’t sure which email address you’ve given us OR if you need to update your email with us, just give us a call!

Enable notifications!

We’ll only send you notifications for important things, like when your pet’s medication or food is ready for pickup. Occasionally we’ll send a notification to all of our clients at once, like when we’ve found a stray pet and are trying to find its owners, or when we need to close early due to the weather.  Enabling notifications will help make sure you stay in the loop when it comes to important, time sensitive information that comes directly from us!

If you have any questions, or you need help setting up the MVAH app on your phone, feel free to give us a call at (585)624-2240  or email us at





Top 3 Reasons You Should Download the MVAH App

May 18th, 2017 by mendon

You’ve probably heard by now that we have our very own app.  The question is, have you downloaded it? Aside from the fact that it’s super convenient and easy to use, here are three big reasons we think you should download it today!

1. Request prescription refills any time, day or night.

It’s the EASIEST way to request refills for your pet’s medications, monthly preventatives and even food.  Just select “Order Food & Prescriptions” and fill in your pet’s name and the information about your request.  You could even snap a photo of the product or the prescription label on the medication vial if you prefer.  Click Place Order and your work is done!  We’ll get your request and send you a notification when your medication is ready to be picked up.

2.  Take advantage of our loyalty program. 

You’ll earn a stamp for every $100 spent per invoice.  When you reach 16 stamps, you’ll receive $100 off your next invoice. Your stamps won’t expire and will sync on multiple devices so they can be combined no matter which family member brings your pet in!

3.  Keep track of all of your pet’s vaccine reminders right in one place.

You’ll have up to date vaccine information right at your finger tips.  You can easily keep track of when your pets are due for a visit, and request an appointment right from the app.  Depending on your boarding or grooming facility, you may even be able to show them your phone to let them know your pets are up to date!

Here’s a bonus reason:   it’s FREE!    Check out our next post for links to the Google Play Store and the Apple Store, and for two very important tips for getting the most out of our app!

My Dog Was Sprayed By A Skunk! Now What?

September 13th, 2016 by mendon

Discovering that your dog has been sprayed by a skunk is one of the ultimate nightmares of pet ownership. There is nothing quite so offensive as freshly released skunk spray. If this happens to you, don’t worry, there is a light at the end of the tunnel! Stay calm, take a deep breath of fresh air (before you are no longer able to) and follow these instructions.

First, check your dogs eyes, nose and mouth. A skunk’s spray can be extremely irritating to mucous membranes. If possible, you’ll want to flush out your dog’s eyes with a saline ophthalmic rinse. Use a saline soaked cotton ball to clean out your dog’s nostrils and use water to gently rinse out your dog’s mouth. Don’t be surprised if your dog drools excessively, vomits, or sneezes repeatedly. Red, squinty or watering eyes are also to be expected. Do your best to prevent your dog from rubbing or scratching at their eyes!

Next, get ready to give your dog a thorough de-skunking bath. Check out this recipe for the most effective de-odorizing treatment we know of:skunk spray recipe card


The TV show, Mythbusters, actually tested the most common skunk spray remedies and determined this DIY recipe is by far the most effective. It beat out the old stand-by, tomato juice, as well as well known over the counter skunk spray removal products. Besides being more effective, this recipe is also less expensive and made up of ingredients you probably already have at home.

A Few Helpful Tips:

  1. This probably goes without saying, but either bathe your dog outside or be sure to get him right into the bath tub! Don’t let him stop to rub on your furniture or carpeting along the way!
  2. Wear gloves while bathing!
  3. Once you’ve finished bathing with the peroxide/baking soda/dish soap combination, follow up with a good lather of regular dog shampoo.
  4. Don’t forget the collar! Try soaking it in the same solution and then throwing it in the washing machine (either alone or with some old towels or blankets, just to be safe!)
  5. Don’t store any leftover mixture for later use! It’s most effective when used immediately. Plus, if this mixture is kept in a sealed container, the pressure can build up to a dangerous level!

When to Call Us:

  • Don’t panic. Being sprayed by a skunk does not generally constitute a medical emergency. You can ALWAYS call us for advice, or a little moral support, because trust us, we know how awful this experience is!
  • If your dog’s eyes are excessively red or irritated, or squinting continues, it may be wise to have one of our doctors take a look.
  • If your dog is bitten or scratched by the skunk, call us right away! We’ll help you make sure your dog is up to date on their Rabies vaccine. Depending on how long it’s been since your dog was last vaccinated, we may recommend a Rabies booster just to be on the safe side.
  • If your dog vomits persistently, is lethargic, has a lack of appetite or just is not himself, give us a call.

One Last Note:

This recipe, and all of the accompanying tips do also apply to cats, but BE CAREFUL!  A cat who tolerates being bathed is a rare entity. If you DO find yourself in the precarious position of having to bathe your cat, it may be helpful to use a smaller tub already partially filled with water, and a cup to rinse them with. Avoid using a spray nozzle, as this is more likely to scare your cat. Most importantly, be sure your bathroom door is closed!

It’s Black Fly Season!

June 10th, 2016 by mendon

The staff at Mendon Village Animal Hospital have seen a ton of black fly bites on our patients lately!  They can look pretty scary, but fortunately they are typically harmless.  

black fly bites, dogs, black fly bites on dogs, bulls eye bite, insect bite, black flyBlack fly bites are most commonly seen on the abdomen or the inside of the legs, where hair is sparse.  They range in color from pink to bright red to almost purple.  They are often mistaken for tick bites, due to the “bulls eye” appearance they generally have. Yet, unlike in people, tick bites don’t cause that “bulls eye” effect in dogs.

These bites may be mildly irritating to your dog, but we find that many dogs don’t pay attention to them at all!

What should you do if you find a black fly bite on your dog?

Just keep an eye on it!  It should resolve on its own in a few days.  Treatment is not usually necessary, as long as there is no excessive itching, pain, or swelling.

If you have any concerns, give us a call at (585)624-2240.  We can always schedule an appointment to take a look.  Or, if you just want confirmation that what you’re seeing is in fact a black fly bite, we can have you take a picture and email it to us!



Four Tips for Keeping Your Pets Safe This 4th of July

July 2nd, 2015 by mendon

1.   Prepare for Fireworks

pets, fireworks, pets afraid of fireworks, firework anxiety, dogsThe Fourth of July is one of the highlights of the summer, and its crowning glory is fireworks!   While we are “oohing” and “ahhing” over the colorful display, many of our pets are terrified by the loud booms and flashing lights in the sky.   The safest place for potentially frightened pets is inside at home.

  • Keep your pet in a room where they are comfortable and used to being.   Only use a cage or crate if your pet already feels safe there.
  • Leave them with familiar things like blankets and toys (as long as they don’t have a tendency to chew!)
  • Be sure to give them fresh water and leave a litter box for cats!
  • Keep windows and doors closed and leave a TV or radio on to help muffle outside noises.
  • Give your pet a distraction, like a new bone or a Kong stuffed with treats.

If your pet is extremely stressed or anxious during fireworks talk to your veterinarian about whether or not a mild sedative is in order.  If you decide to sedate your pet be sure to do a trial run before the big day to see how your pet will react!

2.   Make sure your pets have their ID on them!

ALL pets should have some form of identification.  We cannot stress this enough!  Animal shelters and humane societies across the country report that the Fourth of July is their busiest time of the year.  In other words, more pets get lost or go missing on or around the Fourth than any other time.  Without identification, returning a pet to its owners is more often than not an uphill battle.

  • All dogs and outdoor cats should have a properly fitted collar with an identification tag containing the pet’s address and contact number(s) for the owners!
  • If we had it our way, EVERY pet would have a microchip!   Collars can slip off, tags can get lost, but a microchip is permanent.  It’s never too late to have your pet microchipped!  All it takes is a few minutes for one of our licensed veterinary technicians to place a microchip with a quick injection for years of peace of mind.

If your dog cannot stay home alone, make sure he or she stays on a leash with you at all times.  Make sure all of your guests are aware of your pets and don’t let them slip out the door.  If pets are confined to a separate room, hang a sign reminding your guests to keep that door closed!

3.   Keep your pets off the picnic guest list!pets, dogs, people food, intestinal blockage, vomiting, diarrhea, toxicity

Remember, party food = people food. Here are three big reasons not to share with your pets:

  • Toxicity:   Foods like grapes, onions, chocolate (just to name a few!) are actually poisonous to pets!
  • GI upset:   Rich, fatty foods can cause upset stomachs, vomiting, diarrhea and even pancreatitis.
  • Intestinal blockage:   Bones and corn on the cob are two big culprits known to cause a blockage in the stomach or intestinal tract.  This is a life threatening emergency situation that can result in pricey surgery.

Your safest bet is to let your pets celebrate with treats that are made just for them!

4.   Keep novelty firecrackers and other party favors away from pets!

Sparklers, smoke bombs, spinners and snakes are fun to play with in the driveway or the backyard, but can cause major problems for your pets if they get hold of them.  Dogs and cats are at risk for burns, intestinal blockage and toxicity if they get too curious.  Keep glow sticks and glow jewelry away from pets as well.  While the glowing liquid does not tend to be toxic to pets, it can cause GI upset and excessive drooling.  Instead of a red, white and blue glow necklace, spruce your dog up and help him feel festive with an American flag bandanna like Levi is sporting in the photos above!

As always, if you have any questions about keeping your pets safe and healthy this holiday weekend, call us at (585)624-2240 or email us at

Join MVAH in “May” of Caring

May 15th, 2015 by mendon


Each year our community participates in the United Way’s Day of Caring by completing a community wide volunteer project.  This year, the big event will be on Sunday, May 17th at Honeoye Falls-Lima Middle School from 12 to 4pm.  To take it a step further, the entire community is pitching in to make it a month long “May” of Caring.  May of Caring Logo (1)

The doctors and staff at Mendon  Village Animal Hospital think this is a great idea, so we’ve decided to participate in the “Caring for Our Community” campaign.

During the month of May, we will match any contributions made by individuals to our Helping Paws Fund.

mvah pawprint
What is the Helping Paws Fund?

Mendon Village Animal Hospital’s Helping Paws Fund provides financial support for our clients who do not have the means to cover the cost of treatment of their sick or injured pet.


How can you donate to the Helping Paws Fund?

  • Click here to donate via paypal
  • Stop in to MVAH anytime to make a donation in person
  • Call us at (585)624-2240 to donate over a the phone
  • Mail a check to Mendon Village Animal Hospital:  1380B Pittsford Mendon Road, Mendon, NY 14506

Thanks for helping us to care for the two legged and four legged members of our community!


Meet Butters!

May 6th, 2015 by mendon

Butters won the doggy lottery one day in 2005 when he came in to Mendon Village Animal Hospital for a checkup with Dr. Gluckman.  He was just eight weeks old, and had been diagnosed with a congenital heart defect called Tricuspid Valve Dysplasia.  Depending on the severity of the defect, some dogs with TVD won’t make it to their second birthday.  As Butters’ breeder was standing at the reception desk after her appointment, the fates aligned and Jody walked through the front door.  Butters was too cute for Jody to ignore.  Our receptionists filled Jody in on Butters’ diagnosis.  As a pediatric critical care nurse, Jody wasn’t deterred by Butters’ condition.  She knew she could provide a loving home for Butters and was determined to keep him happy and healthy for as long as she could.  Her family, including her young children, welcomed Butters into their home with open arms.

Butters F CloseupTen years later, Butters is still doing great!  He’s lucky enough to be symptom free and still doesn’t require medication to manage his TVD.  That’s not to say he hasn’t had some hiccups along the way.  In February 2013, Butters ruptured the cranial cruciate ligament in his right hind leg.  Two months later, he ruptured the same ligament in his left hind leg.  The cruciate ligaments play a vital role in supporting the stifle, or the knee.  When these ligaments are torn or ruptured the knee becomes unstable, which can lead to pain, stiffness and lameness.  Most ruptured cruciate ligaments require surgical repair.

Due to Butters’ heart defect, surgery wasn’t the safest option.  Jody and Butters made a trip to the small animal hospital at Cornell University for a consult with a cardiologist and an orthopedic specialist.  The risks of complicating Butters’ heart condition with anesthesia and surgery were too great.  But Butters was in pain, and something had to be done.  The orthopedic specialists at Cornell recommended custom stifle braces from OrthoPets in Denver, Colorado.  These braces would help stabilize Butters’ knees, improve his comfort and help him to walk without pain. Unfortunately, custom braces are costly and require adjustments and maintenance to keep them working properly.

Butters and his sister Sugar

Without hesitation, Jody scheduled Butters to be measured and fitted for his braces.  In order for them to work properly, Butters must wear his braces all day every day. Jody’s family began to affectionately refer to Butters as “Forrest” as he tried to get used to his new supports.  Jody patiently helped Butters become comfortable in his braces, slowly increasing the time he had to wear them each day over the course of a few weeks.  At the same time, Butters received physical, ultrasound and massage therapy at TheraVet Acres to increase his strength and mobility.

These days Butters LOVES his braces!  According to Jody, he absolutely hates to be without them. Occasionally, his braces are sent to Colorado to be adjusted or fixed.  When they return he gets so excited, hopping around with his tail wagging, eager to get them back on.  Thanks to his braces, and the time and effort his family has spent keeping him active and comfortable, Butters enjoys a very fun life!

Butters A


We think Butters is one lucky boy to have found such a loving home with a family who will stop at nothing to give Butters a happy, normal life.  If you ask Jody’s family however, they would disagree.  They say they are the lucky ones.




Canine Influenza: What You Need To Know

April 24th, 2015 by mendon

You’ve undoubtedly heard about the recent outbreak of Canine Influenza in Chicago and other parts of the Midwest. So far, no cases have been reported in New York State, and we are hoping it stays that way!  As you can probably imagine, our doctors have been getting tons of questions lately about Canine Influenza, so we decided to share what we know at this point.

What is Canine Influenza?

Just like the flu we humans dread every year, Canine Influenza is caused by a virus.

Symptoms include:dog flu

  • Persistent cough
  • Eye or nasal discharge
  • Lethargy
  • Decreased appetite
  • Fever

How is the Canine Influenza virus spread?

  • Direct contact with infected dogs
  • Coughing, sneezing
  • Contaminated objects (i.e. food and water dishes, kennels, toys)
  • People who have handled infected dogs

Is there a vaccine?

Yes and no.  We do carry an influenza vaccine that helps protect against the most common strain, H3N8.  The strain that has caused so many dogs to become sick in the Midwest is H3N2. This is the first time this strain has been seen in North America.  It is believed to have come from Asia.  Unfortunately, our Influenza vaccine is not likely to be effective against the new strain.

Can humans get this flu?

This one is easy. No, humans are not susceptible to becoming infected by this virus.

What about cats?

The H3N2 flu strain has been reported to cause respiratory illness in cats, but this has NOT yet occurred in the U.S.

How can you protect your dog?

Flu outbreaks are more commonly seen in areas where large groups of dogs are in close contact (i.e. boarding kennels, day care, dog parks, grooming facilities and shelters).  These areas should be avoided if a case or outbreak of influenza is reported.

We will do our best to stay on top of this and notify you if we hear of any reported cases.  In the meantime, avoid exposing your dog to any obviously sick dogs.  Wash your hands after handling any dog.  Call us if your dog shows any signs of illness.



Spring is here! Are you ready to protect your dog against Lyme Disease?

March 30th, 2015 by mendon

Don’t let the snow fool you, it really is officially Spring. After the winter we’ve had we’re sure no one will be complaining as the grass starts getting greener and the sun starts shining a little brighter. Who might be more excited than anyone?  Ticks!

It’s true.  Ticks have been hanging around all winter just waiting for warm days to rear their very ugly little heads and jump on a warm body.   The biggest concern we have at Mendon Village Animal Hospital when it comes to ticks is Lyme Disease.

What is Lyme Disease?

Lyme disease is caused by a bacteria that is transmitted into the bloodstream by infected deer ticks. Symptoms may be difficult to detect and may come and go.  The most common symptoms we see are lameness, lethargy and decreased appetite. In the worst case scenario, Lyme disease can cause kidney failure and even result in death.  This disease does not only affect dogs.  As you probably know, people can get Lyme disease too.

How do we test for Lyme Disease in dogs?4DX Test Lyme Positive

You’ve probably heard us recommend a “Heartworm/Lyme” test when your dog is here for his or her annual preventative care exam.   This is a little nickname we’ve given the test, that doesn’t quite do justice to what the test can actually do.   With only three drops of blood this test can detect the presence of antibodies to Heartworm, Lyme disease, and two other tick-borne diseases (Anaplasmosis and Ehrlichiosis).   That’s a fancy way of saying that with a tiny blood sample, we can  see if your dog has ever been exposed to the bacteria that causes Lyme Disease!

We are seeing a steady increase in the number of dogs who test positive for Lyme disease here at MVAH.  In 2013, 1 in 16 dogs tested positive.  Last year that number increased to 1 in 10 dogs. Since January of this year, we’ve had 37 positive tests.

What dogs are most at risk for Lyme Disease?

The answer to this one might surprise you! In years past, we saw Lyme disease most often in larger dogs who spent time in woods or fields.  These days, few dogs are isolated from the risk of coming in contact with ticks.  At Mendon Village Animal Hospital, we see Lyme positive tests on everyone from toy Poodles to Great Danes. We can say with conviction that most of our patients are at risk.

Consider your surroundings and your pet’s lifestyle.  Are there deer or other wildlife around?  Do other dogs occasionally make their way into your yard?  Where do you take your dogs for walks?  Many parks in our area are hot spots for ticks. Do your dogs travel with you?

The Companion Animal Parasite Council is constantly collecting data on Lyme Positive dogs across the country.  Check out their prevalence maps to see how common Lyme disease is in your county.

How can you help protect your dogs?

Ticks AgainProtecting your dogs and your family from Lyme Disease requires a multi-faceted approach.

1.   Check for ticks daily!  Think of this as fun bonding time.  Give your dog a good full body scratch.  Don’t forget to check behind the ears and between the toes! Ticks will attach anywhere.

2.  Remove ticks ASAP.  The longer a tick stays attached to your dog, the more disease causing bacteria gets transmitted into the bloodstream.  Don’t pay attention to any old wives tails when it comes to tick removal.  Our tried and true method is either a pair of tweezers or a tick removal tool.  We love Tick Twisters!  The benefit of using a tool like the Tick Twister is the entire tick is removed easily, and no pressure is put on the tick itself, which can squeeze more bacteria into your dog’s bloodstream.

The technicians here at Mendon Village Animal Hospital are always happy to help you remove ticks, and teach you how to do it at home!

3.  Use a preventative that works! Our top recommendations are  Parastar Plus and the Seresto Collar.   Both of these products help protect your dog against ticks and fleas.  They can even be used together for better protection.

  • Parastar Plus is a topical preventative that kills ticks for 30 days.   It is waterproof, but we recommend not bathing or letting your dog swim for 48 hours before or after it’s applied.  
  • The Seresto Collar lasts for 8 months.  It is water proof, and can both kill and repel ticks.  The great thing about the Seresto collar is that you don’t have to remember to apply a topical product each month.

4.  Consider vaccinating your dogs against Lyme Disease.

We recommend the Lyme vaccine for any of our “at risk” patients.  Talk with our veterinarians at your next visit to see if the Lyme vaccine is right for your dog.

5.  Test for Lyme Disease regularly.

We recommend the “Heartworm/Lyme” test we mentioned on a yearly basis.  Why is it so important to test for Lyme Disease even if your dog is vaccinated and/or you are using a preventative?  Unfortunately, no vaccine OR preventative product is 100% effective.  If caught early, Lyme Disease can be easily managed with antibiotics.  

6.  Check out for more information on checking for and removing ticks, and for tips on how to reduce the risk around your home.


February is Pet Dental Health Month

February 20th, 2015 by mendon

Did you know that February is known in veterinary hospitals all over the country as Dental Health Month?   That’s right, pet dental health is so important it deserves an entire month!

When it comes to the well being of your pet, poor dental health is about so much more than bad breath!

  • According to the American Veterinary Dental Society, 80% of dogs and 70% of cats will show signs of periodontal disease by the age of three!
  • The inflammation and infection associated with periodontal disease leads to bacteria in the bloodstream, which can cause heart, lung and kidney disease.feline tartar
  • Periodontal disease includes inflammation of the gums (gingivitis) and the loss of bone and supporting tissue around the teeth.
  • As periodontal disease progresses, teeth become loose and cavities develop.  These conditions are very painful for pets, and can lead to difficulty eating, decreased appetite, weight loss and a general decrease in your pets activity level.
  • Surprisingly, most pets with painful periodontal disease don’t actually show any symptoms!  Even pets with fractured or broken teeth won’t necessarily let you know they are hurting.


 What can you do to prevent periodontal disease in your pet?

Canine tartar

Brush their teeth!   Sounds crazy, right?  Think of it this way:  If you didn’t brush your teeth today, you’d get plaque buildup.  Plaque is that weird, slimy film you can feel, and it’s made up mostly of bacteria.   If you kept forgetting to brush your teeth, that plaque would harden into tartar, and you would develop signs of periodontal disease.  Your dog or cat’s mouth may look different than yours, but it works the same way! Daily brushing is the best recommendation we can give when it comes to maintaining your pet’s oral health.



February’s Product of the Month is C.E.T. Toothpaste

C.E.T. Toothpaste is made with chlorhexidine, which is an Feb Product of Monthenzyme that breaks down plaque before it hardens into tartar.   This toothpaste is made specifically for dogs and cats.  It comes in tasty flavors (like chicken!) and is not harmful if swallowed.    Stop into the animal hospital anytime and ask a staff member for a dental care starter kit.  We’ll give you a C.E.T. Toothpaste sample, a tooth brush and a guide on how to brush your pets teeth.