Archive for the ‘Pet Health’ Category

The 2 MOST IMPORTANT Tips to Get the Most Out Of The MVAH App!

Thursday, May 18th, 2017

The MVAH app is super easy to download from either the App Store or the Google Play Store (see below for links).  Be sure to follow these two tips make sure you can access all the great features we have to offer!

Sign up with the email address you have on file with us.

This will ensure that your pet’s health and vaccine information show up in your app, and your information stays current. It’s also the only way we’ll be able to access your account to add your loyalty stamps.  If you aren’t sure which email address you’ve given us OR if you need to update your email with us, just give us a call!

Enable notifications!

We’ll only send you notifications for important things, like when your pet’s medication or food is ready for pickup. Occasionally we’ll send a notification to all of our clients at once, like when we’ve found a stray pet and are trying to find its owners, or when we need to close early due to the weather.  Enabling notifications will help make sure you stay in the loop when it comes to important, time sensitive information that comes directly from us!

If you have any questions, or you need help setting up the MVAH app on your phone, feel free to give us a call at (585)624-2240  or email us at





Top 3 Reasons You Should Download the MVAH App

Thursday, May 18th, 2017

You’ve probably heard by now that we have our very own app.  The question is, have you downloaded it? Aside from the fact that it’s super convenient and easy to use, here are three big reasons we think you should download it today!

1. Request prescription refills any time, day or night.

It’s the EASIEST way to request refills for your pet’s medications, monthly preventatives and even food.  Just select “Order Food & Prescriptions” and fill in your pet’s name and the information about your request.  You could even snap a photo of the product or the prescription label on the medication vial if you prefer.  Click Place Order and your work is done!  We’ll get your request and send you a notification when your medication is ready to be picked up.

2.  Take advantage of our loyalty program. 

You’ll earn a stamp for every $100 spent per invoice.  When you reach 16 stamps, you’ll receive $100 off your next invoice. Your stamps won’t expire and will sync on multiple devices so they can be combined no matter which family member brings your pet in!

3.  Keep track of all of your pet’s vaccine reminders right in one place.

You’ll have up to date vaccine information right at your finger tips.  You can easily keep track of when your pets are due for a visit, and request an appointment right from the app.  Depending on your boarding or grooming facility, you may even be able to show them your phone to let them know your pets are up to date!

Here’s a bonus reason:   it’s FREE!    Check out our next post for links to the Google Play Store and the Apple Store, and for two very important tips for getting the most out of our app!

My Dog Was Sprayed By A Skunk! Now What?

Tuesday, September 13th, 2016

Discovering that your dog has been sprayed by a skunk is one of the ultimate nightmares of pet ownership. There is nothing quite so offensive as freshly released skunk spray. If this happens to you, don’t worry, there is a light at the end of the tunnel! Stay calm, take a deep breath of fresh air (before you are no longer able to) and follow these instructions.

First, check your dogs eyes, nose and mouth. A skunk’s spray can be extremely irritating to mucous membranes. If possible, you’ll want to flush out your dog’s eyes with a saline ophthalmic rinse. Use a saline soaked cotton ball to clean out your dog’s nostrils and use water to gently rinse out your dog’s mouth. Don’t be surprised if your dog drools excessively, vomits, or sneezes repeatedly. Red, squinty or watering eyes are also to be expected. Do your best to prevent your dog from rubbing or scratching at their eyes!

Next, get ready to give your dog a thorough de-skunking bath. Check out this recipe for the most effective de-odorizing treatment we know of:skunk spray recipe card


The TV show, Mythbusters, actually tested the most common skunk spray remedies and determined this DIY recipe is by far the most effective. It beat out the old stand-by, tomato juice, as well as well known over the counter skunk spray removal products. Besides being more effective, this recipe is also less expensive and made up of ingredients you probably already have at home.

A Few Helpful Tips:

  1. This probably goes without saying, but either bathe your dog outside or be sure to get him right into the bath tub! Don’t let him stop to rub on your furniture or carpeting along the way!
  2. Wear gloves while bathing!
  3. Once you’ve finished bathing with the peroxide/baking soda/dish soap combination, follow up with a good lather of regular dog shampoo.
  4. Don’t forget the collar! Try soaking it in the same solution and then throwing it in the washing machine (either alone or with some old towels or blankets, just to be safe!)
  5. Don’t store any leftover mixture for later use! It’s most effective when used immediately. Plus, if this mixture is kept in a sealed container, the pressure can build up to a dangerous level!

When to Call Us:

  • Don’t panic. Being sprayed by a skunk does not generally constitute a medical emergency. You can ALWAYS call us for advice, or a little moral support, because trust us, we know how awful this experience is!
  • If your dog’s eyes are excessively red or irritated, or squinting continues, it may be wise to have one of our doctors take a look.
  • If your dog is bitten or scratched by the skunk, call us right away! We’ll help you make sure your dog is up to date on their Rabies vaccine. Depending on how long it’s been since your dog was last vaccinated, we may recommend a Rabies booster just to be on the safe side.
  • If your dog vomits persistently, is lethargic, has a lack of appetite or just is not himself, give us a call.

One Last Note:

This recipe, and all of the accompanying tips do also apply to cats, but BE CAREFUL!  A cat who tolerates being bathed is a rare entity. If you DO find yourself in the precarious position of having to bathe your cat, it may be helpful to use a smaller tub already partially filled with water, and a cup to rinse them with. Avoid using a spray nozzle, as this is more likely to scare your cat. Most importantly, be sure your bathroom door is closed!

It’s Black Fly Season!

Friday, June 10th, 2016

The staff at Mendon Village Animal Hospital have seen a ton of black fly bites on our patients lately!  They can look pretty scary, but fortunately they are typically harmless.  

black fly bites, dogs, black fly bites on dogs, bulls eye bite, insect bite, black flyBlack fly bites are most commonly seen on the abdomen or the inside of the legs, where hair is sparse.  They range in color from pink to bright red to almost purple.  They are often mistaken for tick bites, due to the “bulls eye” appearance they generally have. Yet, unlike in people, tick bites don’t cause that “bulls eye” effect in dogs.

These bites may be mildly irritating to your dog, but we find that many dogs don’t pay attention to them at all!

What should you do if you find a black fly bite on your dog?

Just keep an eye on it!  It should resolve on its own in a few days.  Treatment is not usually necessary, as long as there is no excessive itching, pain, or swelling.

If you have any concerns, give us a call at (585)624-2240.  We can always schedule an appointment to take a look.  Or, if you just want confirmation that what you’re seeing is in fact a black fly bite, we can have you take a picture and email it to us!



We have been AAHA accredited for 25 years!

Tuesday, September 23rd, 2014

mendon village animal hosptial, aaha accredited, aahaDr. Gluckman and a few of the staff members at Mendon Village Animal Hospital recently traveled to Nashville, Tennessee to accept an award celebrating our 25th Anniversary of being an AAHA accredited hospital!

What is AAHA?

The American Animal Hospital Association is the only organization that accredits veterinary practices in the United States and Canada. AAHA sets strict standards of excellence they require their hospitals to adhere to.  Their goal is to ensure that pet owners receive the highest quality care for their pets from well-trained, professional veterinary teams.

Did you know?

  • Unlike human hospitals, animal hospitals are not required to be accredited. This means animal hospitals are allowed to operate by their own standards of care, with no organization to oversee them.
  • Animal hospitals that wish to be accredited by AAHA voluntarily submit themselves to be evaluated.    Mendon Village Animal Hospital has chosen to go above and beyond basic state regulations.
  • Less than 15% of animal hospitals in the United States can claim the distinction of being AAHA accredited.

aaha, aaha accredited, mendon village animal hospital


Mendon Village Animal Hospital is one of only three hospitals in the Rochester area with this distinction.

Every three years we are evaluated on approximately 900 different standards.   These standards cover every aspect of what it takes for us to care for your pets

We are constantly striving to meet and exceed the guidelines put in place by AAHA.  The doctors and staff at Mendon Village Animal Hospital are proud of our status as an accredited hospital.

Next time you stop in for a visit, take a look at the plaque hanging in our entryway. Know that we are always working hard to maintain our accreditation, and are dedicated to providing the best possible care for our patients.


If you want more information about the American Animal Hospital Association, check out their website.

Why is heartworm prevention so important?

Wednesday, July 2nd, 2014

The doctors here at the Mendon Village Animal Hospital want to make sure you know what heartworm disease is and why we stress the importance of heartworm prevention all year round!

What is heartworm disease?

Heartworms are transmitted by mosquitoes.   One bite is all it takes for heartworm larvae to be transmitted into your pets blood stream.    The larvae then migrate into the heart and the blood vessels of the lungs, where they set up shop and mature into adult heartworms.   These adult heartworms restrict blood flow throughout the body. Adult heartworms can grow to up to one foot long.    A dog who tests positive for heartworm disease can be infected by as many as several dozen worms at once. While some pets with heartworm disease will exhibit symptoms (shortness of breath, coughing, lethargy) many pets are asymptomatic!

Why is it so important to protect against heartworm disease?

  • Mosquitoes are everywhere!Heartworm prevention, Heartworm disease
  • It only takes one bite from an infected mosquito for your pet to get heartworm disease.
  • Approximately 1 in 200 dogs test positive for heartworm disease every year.  We had 5 positive heartworm tests here at MVAH in 2013.
  • Heartworm disease is very expensive to treat.
  • Treatment can be painful.
  • Most importantly, heartworm disease is FATAL if left untreated.

Our recommendations:

1.  Test your dog for heartworm disease every year.

We do this at your dog’s annual preventive care exam as part of what we commonly refer to as a “Heartworm/Lyme test”.   A small blood sample and 8 minutes is all it takes for peace of mind that your dog is heartworm free.

2.   Give heartworm preventative every month.

We use a product called Sentinel once a month on a year round basis to protect our dogs.   Sentinel is a flavored tablet that can prevent heartworm, treats for intestinal parasites, and helps protect against fleas.

FCats with heartworm disease, heartworm, catsor cats, we use Revolution.   This topical medication is applied once a month. In addition to helping prevent heartworm, Revolution treats for intestinal parasites and helps protect against fleas and ear mites.

So cats can get heartworm disease, too?

Yes!   Heartworm disease in cats is more difficult to diagnose.  Cats are often asymptomatic, but may show respiratory symptoms which are often mistaken for asthma.


We’ll leave you with this video from the American Heartworm Society, which stresses the importance of year round heartworm  prevention.   As always, contact us if you have any questions!