Archive for the ‘Helpful Tools’ Category

The 2 MOST IMPORTANT Tips to Get the Most Out Of The MVAH App!

Thursday, May 18th, 2017

The MVAH app is super easy to download from either the App Store or the Google Play Store (see below for links).  Be sure to follow these two tips make sure you can access all the great features we have to offer!

Sign up with the email address you have on file with us.

This will ensure that your pet’s health and vaccine information show up in your app, and your information stays current. It’s also the only way we’ll be able to access your account to add your loyalty stamps.  If you aren’t sure which email address you’ve given us OR if you need to update your email with us, just give us a call!

Enable notifications!

We’ll only send you notifications for important things, like when your pet’s medication or food is ready for pickup. Occasionally we’ll send a notification to all of our clients at once, like when we’ve found a stray pet and are trying to find its owners, or when we need to close early due to the weather.  Enabling notifications will help make sure you stay in the loop when it comes to important, time sensitive information that comes directly from us!

If you have any questions, or you need help setting up the MVAH app on your phone, feel free to give us a call at (585)624-2240  or email us at





Top 3 Reasons You Should Download the MVAH App

Thursday, May 18th, 2017

You’ve probably heard by now that we have our very own app.  The question is, have you downloaded it? Aside from the fact that it’s super convenient and easy to use, here are three big reasons we think you should download it today!

1. Request prescription refills any time, day or night.

It’s the EASIEST way to request refills for your pet’s medications, monthly preventatives and even food.  Just select “Order Food & Prescriptions” and fill in your pet’s name and the information about your request.  You could even snap a photo of the product or the prescription label on the medication vial if you prefer.  Click Place Order and your work is done!  We’ll get your request and send you a notification when your medication is ready to be picked up.

2.  Take advantage of our loyalty program. 

You’ll earn a stamp for every $100 spent per invoice.  When you reach 16 stamps, you’ll receive $100 off your next invoice. Your stamps won’t expire and will sync on multiple devices so they can be combined no matter which family member brings your pet in!

3.  Keep track of all of your pet’s vaccine reminders right in one place.

You’ll have up to date vaccine information right at your finger tips.  You can easily keep track of when your pets are due for a visit, and request an appointment right from the app.  Depending on your boarding or grooming facility, you may even be able to show them your phone to let them know your pets are up to date!

Here’s a bonus reason:   it’s FREE!    Check out our next post for links to the Google Play Store and the Apple Store, and for two very important tips for getting the most out of our app!